Terms & Conditions

Contact Details

Our contact address and details are:

Pro:Kinesis Health & Fitness, 50 Inkerman Drive, Hazlemere, High Wycombe, Buckinghamshire, HP15 7JJ, United Kingdom


07812 247207


The Price of the Goods is set out on the website and the confirmation of order. The price is in Great Britain Pounds Sterling and includes all taxes or other duties due at the date of confirmation of order.

Delivery charges to UK addresses are as stated during checkout unless the order qualifies for free shipping, in which case they are included in the price of the Goods.

Completing your Order

When you complete your details and the details of the Goods which you wish to purchase, and submit them to us by by clicking the "Confirm Order" button you are offering to purchase the Goods at the price shown on the website subject to these terms and conditions.

The contract for the sale by us to you of the Goods is completed when we send to you our confirmation of order by email.

In order to buy Goods from us through this website you must be at least 18 years old. We reserve the right at our discretion to refuse to complete a contract for the sale of Goods to you.


Payment is made by Credit/Debit Card or by PayPal account.


Delivery of Goods will be to UK addresses only.

Delivery in the UK is charged at £4.00 for all orders under £20.00, and is FREE if you spend £20.00 or more.

Once your order has been confirmed and payment completed, your Goods will be despatched to you as soon as possible using Royal Mail 1st Class Signed. We aim to process and despatch all orders within 3 working days of receipt, however customers will be contacted if their order cannot be dealt with within this time frame.

All deliveries will require a signature, and although delivery times are not guaranteed, Royal Mail 1st Class Signed is usually very reliable arriving within 1–3 working days after despatch (95% are delivered next working day). However, with this service we must allow 7 working days before we can acknowledge an order as missing. If after this period your order has not arrived please contact us as soon as possible. Should delivery have been attempted when no-one was available to sign for it, the delivery company will usually leave a notification card with either their phone or online contact details to enable you to re-arrange a more convenient delivery date, so please check for this first before contacting us.

Cancellation of Orders and Returns

In accordance with the Consumer Contracts Regulations (2013), you have the right to cancel your order for up to 14 days after the day of delivery.

In order to cancel your order, you must notify us by email or in writing to our contact address within this 14 day period.

A refund of any monies paid by you to us for the Goods will be made within 14 days of the date of your cancellation, or the date of receipt by us of the returned Goods, whichever is later. If you have paid for the price of the Goods by credit or debit card, your credit or debit card account will be re-credited as soon as possible and in any event within the above 14 day period.

If you cancel your order you must take good care of the Goods and must return them to us at your own expense by recorded delivery within 14 days of cancellation of your order. If the Goods have been damaged whilst in your possession then you will be liable for the cost of making good any damage.

The Goods must be returned unused and intact.

Damaged or Faulty on Delivery

You should examine the Goods upon your receipt of them. If the Goods are faulty or damaged you must notify us by completing a Returns Request within 7 working days of your receipt of the Goods. We will provide you with full return details. Upon return of the faulty product(s) we will, as appropriate, deliver replacement Goods to you.

Product Warranty

All of our Goods are supplied with our standard 30 day warranty. Should your product fail within this period due to a manufacturing fault, please notify us via our contact form. We will, as appropriate, deliver replacement Goods to you.

Please note that the Goods are considered as consumable items. As such, damage caused due to wear and tear during their use may not be covered.

Extent of Liability

We make every effort to ensure that goods advertised for sale on the website are described accurately. However, you should ensure that the goods which you are purchasing from us are suitable for your intended purpose. We do not give any warranty that the Goods, which you purchase from us, are suitable for your intended purpose.

We will not be liable to you for any loss or damage which you suffer as a result of any breach by us of this contract, including, but not limited to, consequential loss to you and/or loss or damage to third parties or their property. In any event our liability to you arising directly from our negligence will not exceed the invoice value of the Goods. This clause does not affect your statutory rights.

We make every effort to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any website accessible through it will not cause damage to your computer. It is your responsibility to provide adequate protection for your equipment which you use to access this website. We will not be liable to you or to anyone else for any loss or damage which may be caused to any equipment arising as a result of your use of this website.

Law and Jurisdiction

The contract shall be governed by English law and we and you consent to the exclusive jurisdiction of the courts of England and Wales. If you access the Website from locations outside of England and Wales you are responsible for complying with any laws applicable to that territory.

Privacy Policy

We take the privacy of our customers seriously. This privacy policy statement explains our data processing practices and our commitment to the security of your personal data. If you have any requests concerning your personal information or any queries with regard to these practices please contact us via our contact form.

This privacy policy may be updated from time to time so please check back periodically.

Our website may contain links to other websites. We are not responsible for the privacy practices of these other sites, and as such advise you to check their privacy statements before allowing them to collect any personal information.

For our complete Privacy & Data Protection policies, please refer to our full Privacy Policy.


The contents of this website are protected by the law of copyright.

All rights in this website, including Copyright, are owned by, or licensed to, Pro:Kinesis Health & Fitness. No part of this website or its content may be copied or saved for any personal, non-commercial or commercial use.